Due to Black Week, there will be longer delivery times on all orders.
Terms & Delivery
The below general terms of sale and delivery apply to all agreements concluded between any legal entity of ARKK Copenhagen (the “Seller”) and the Buyer (the “Customer”) on the delivery of goods and services (the “Products”) by the Seller. Deviations therefrom only apply if agreed upon in writing.
ARKK Copenhagen
(State Of North ApS)
Vestergade 2C, 4 Floor
1456 Copenhagen K
CVR: 36423358
Support
For any questions regarding your purchase, navigating the website or other inquiries please contact our support team here
The Opening Hours for Support are:
- Monday - Thursday --> 9am to 5pm CET
- Friday --> 9am to 4pm CET
- Weekends and holidays –> closed
Please read and agree to the below terms and conditions before purchasing any item on the website.
Rights
All pictures, logos, designs, trademarks, general information etc. on the web shop, and general website, of ARKK Copenhagen, belongs to ARKK Copenhagen. All brands, logos, designs, trademarks etc. are protected by copyright and can under no circumstances be downloaded, copied or used in any commercial matter. You may not republish, copy or distribute any information from neither the web shop nor website of ARKK Copenhagen without a written permission of ARKK Copenhagen.
Discounts
When using a voucher; Vouchers cannot be applied to previously placed orders. Promo codes that offer a percentage off, cannot be combined with other percentage off promo codes.The vouchers are not transferable or redeemable for cash or credit. Certain products can be excluded from voucher discount. See the specific details of the voucher for excluded products. To apply a voucher, you must enter it prior to completing the order in checkout.
The promotional code is valid for a limited time only.
Each promotional code can be used only once, unless otherwise specified.
A promotional discount is subject to all restrictions set forth in the offer. If a promotional campaign has a minimum purchase requirement, taxes, gift-wrap, shipping and handling charges do not apply toward the minimum purchase amount.
The promotion applies only to orders shipped to the same address.
Delivery & Transportation
Deliverance of goods from ARKK Copenhagen is regarded as complete, when the Customer has received the goods. The risk of the goods purchased at ARKK Copenhagen passes to you as a Customer on the time of delivery. ARKK Copenhagen reserves the right to exclude persons from purchasing on the web shop. ARKK Copenhagen has no obligation to deliver goods that are out of stock.
The delivery time is 1-3 business days within Denmark, 3-5 days within rest of Europe & 5-10 business days for international delivery. Click here to read our FAQs for specific cut off dates during holiday periods.
ARKK Copenhagen ships, if possible, your order on the same day, when you order before 12.00 CET.
Price & Payment
You can use any of the payment types listed below to pay for your order free of charge. We take your security very seriously; therefore your details are safe with us. ARKK Copenhagen does not gain access to your card information. We will not withdraw the amount before we ship your product.
– Visa, Visa/Dankort, Visa Electron, MasterCard, MasterCard Direct, Maestro
All prices on the website include Danish VAT. Please note that the receipt received immediately after submitting the order does not constitute an actual order confirmation.
Availability and General Web Shop Information
Our web shop is constantly and automatically updated based on our stock list and prices. However errors can occur and we reserve the right to change prizes, stock list, text and other web shop information at any time without warning.
International Shipping
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by ARKK Copenhagen. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. ARKK Copenhagen has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the EU. In the case of returned shipments, the Customer is responsible for any and all additional shipping fees and return fees assessed. All orders are sent from Denmark. Shipping to some countries are subject to a shipping cost, this will display vividly upon checkout of your purchase.
Separate shipments
In the event that your order consists of several products, ARKK Copenhagen has the right to send the goods in several shipments. Separate shipments can be necessary in the event of delayed or out of stock goods at the time of order placement from the Customer. Any possible shipping cost associated with separate shipments can be on the account of the Customer.
Return Policy
Read Return Policy here
Complaints
Notification of defects must take place no later than ten days after the Customer has or ought to have manifested the defect. Notification must be done in writing with a thorough description of the defect. If such deadline is not met, the Customer’s right to give notice of the defect will lapse.
Any product purchased at one of ARKK Copenhagen partner stores or at another authorized dealer must be returned to the original place of purchase. The return period varies depending on the store.
Warranty
All items sold on the ARKK Copenhagen web shop are subject to 2 years warranty. The warranty does not cover regular wear and tear of use, but only production faults. Note that items such as shoes are subject to serious daily wear and failing to take care of the item in question, proper cleaning and maintenance, can result in the ruining of shoes that under normal care taking wouldn’t have broken. Such items are not subject to warranty.
Newsletter
As part of accepting the Terms & Conditions on this page upon purchase of a product from this website, the buyer accepts to receive the regular Newsletter containing special offers, news about the release of products, events etc. The buyer can always unsubscribe from the newsletter should they wish to, after receiving the first Newsletter.
Declaration of Secrecy
www.arkkcopenhagen.com understands and respects the importance of privacy when shopping online. We ensure that your personal data is handled with the strictest confidentiality. Your personal data; name, address, email address, credit card information etc. is used exclusively for the purpose of processing the order. Nothing will under any circumstances be forwarded or sold to third parties unless this is necessary to implement a transaction.
Force Majeure
ARKK Copenhagen is under no circumstances liable for delays or non-performance due to force majeure hereunder, but not limited to, shipping.
Black Friday orders
Due to the high volume of visitors and orders during the Black Friday weekend, it do on rare occasion happen that we unfortunately are not able to complete all orders due to, but not limited to, items being unavailable or system errors. The order transaction is finally confirmed when the shipping confirmation is received.
We notify all customers by email incase an order cannot be fulfilled.
Orders placed during the black friday weekend will be handled and shipped as quickly as possible. Due to the high volume of parcels send with couriers an extended delivery time can occur. All order can be tracked with the tracking number provided in the shipping confirmation received by email.