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Complaint
At ARKK Copenhagen, we want you to have the best possible experience with your sneakers. If you encounter any issues with your purchase, we are here to assist you. Below, you will find all the relevant information about our complaint policy:
1. Defective or used items
If you have received a pair that is defective or appears used, please contact customer service with the following information:
- Order number
- Photos of the defective style
The shoes must not be returned without prior approval from our customer service.
If the shoes are returned without approval, you will be considered as having used the product, and unfortunately, we will not be able to offer a refund.
2. Complaints
If your product is defective or you experience an issue not caused by normal wear and tear, we offer to process a complaint in accordance with applicable laws.
How we handle complaints
- Contact customer service to start the complaint process.
- Complaints must always be approved by customer service before the product is returned.
- Remember to describe the issue and attach photos documenting the defect.
At ARKK Copenhagen, we offer a 2-year warranty with proof of purchase (order confirmation or receipt). The warranty covers manufacturing defects.
Important:
- We do not cover normal wear and tear or misuse.
- Complaints must always be approved by customer service before returning the product.
3. Complaints for products purchased through another retailer
If your ARKK sneakers were purchased through another retailer, we are unfortunately unable to process the complaint. We recommend that you contact the retailer directly, as their policies and responsibilities apply for handling the complaint.
4. Customer Service
Do you have questions about returns, complaints, sizes, or products?
- Please contact our customer service – we’re ready to assist you. Find more information here.