Complaint

If you experience any issues with your Arkk shoes, we are here to help!

Have you received a pair of shoes that are defective or appear used? 

If you have received a pair of shoes that are either defective or appear used, please contact our customer service with the following information:

• Order number.
• Picture of the defective style.

Please note that we do not accept returns of shoes without prior approval from our customer service.

If you return the shoes without this approval, you will be considered as having used the shoes, and unfortunately, we will not be able to issue a refund.

 

Complaints for items purchased from Arkk:
If you experience any problems with your ARKK sneakers, please contact our customer service with the following information:

• Order number.
• Picture and description of the defect.

 

At Arkk Copenhagen, we offer a 2-year warranty with proof of order confirmation or receipt. The warranty covers manufacturing defects.

We do not cover normal wear and tear or misuse.

N.B. we do not accept complaints for returns without prior approval from customer service.

N.B. we do not cover return shipping for complaints. Therefore, always contact our customer service.

 

Complaints for items purchased from another retailer:
We regret that we are unable to process complaints for items purchased through other retailers than our store or website. It is therefore the responsibility of the individual retailer to handle your complaint according to their own policies.

 

If you have any questions regarding products, purchases, sizes, or anything else, please don't hesitate to reach out to customer service.