Return and exchange

 

At ARKK Copenhagen, it is important to us that you are satisfied with your purchase. Below, you will find all the relevant details about our return and complaint policy:

1. Return Policy

  • You have 14 days to return your order from the day you receive your package.
  • If you wish to extend the return deadline, please contact our customer service with your order number.
  • If the 14-day return period is exceeded, we can offer a discount code equivalent to the product amount.

Return Conditions

We cannot accept returns if:

  • The products do not appear as new or have been used.
  • They are not returned in their original packaging.
  • Complaints have not been pre-approved by customer service.

2. Return cost

When using our prepaid return label, a fee will be deducted from your order.

Destination Return Cost

Denmark, Sweden, Germany, Belgium, Netherlands

 Free return 

France, Spain, Italy, Ireland, Greece, Poland, Austria, The Czech Republic,  Portugal, Romania, Hungary, Croatia, Lithuania, Slovakia, Slovenia, Estonia,  Luxemborg, Latvia 

 €15 

Cyprus

 €20 

  • If you do not live in one of the above-mentioned countries, click here.
  • Returns can take up to 14 business days when using the return label. You will receive an email once the refund has been processed.

3. Complaints

If your product is defective or you experience an issue not caused by normal wear and tear, we offer to process a complaint in accordance with applicable laws.

How to Handle Complaints

  • Contact customer service to start the complaint process.
  • Remember to describe the issue and attach photos documenting the defect.
  • Complaints must always be approved by customer service before the product is returned.

Read more about complaints here. 

4. Exchanges

Unfortunately, we do not offer direct exchanges for a different size or model.

  • Please return your original order and place a new order for the desired item.
  • If you purchased a product at a discount that is no longer on sale, please contact our customer service before completing your payment.

5. Customer Service

Do you have questions about returns, complaints, sizes, or products?

  • Please contact our customer service – we’re ready to assist you. Find more information here.