Return and exchange
Was the product not as expected?
At Arkk Copenhagen, we offer a 14-day return policy from the day the package is received. If you wish to extend the return deadline, please contact our customer service with your order number. If the 14-day return period is exceeded, we can offer a discount code equivalent to the product amount.
Countries with free returns.
- Denmark
- Sweden
- Germany
- Belgium
- Netherlands
Find more information about returning here.
We do not accept returns if the products:
- Do not appear as new/have been used.
- Do not come in the original packaging.
- Complaints that haven't been agreed upon with customer service.
Find more information about complaints here.
Exchange:
Unfortunately, we do not have the option to exchange for a different size or model. Therefore, please return your original order and place an order for the desired size or model. If you purchased the shoes at a discount and they are no longer on sale, please contact our customer service before completing your payment.
Contact our customer service:
If you have any questions about products, purchases, sizes, or anything else, feel free to write or call us.
Phone: +45 3119 7700
Opening hours:
Mon-Thurs: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 4:00 PM
Closed on weekends and holidays.