Return and exchange

Was the product not as expected?

At Arkk Copenhagen, we offer a 14-day return policy from the day the package is received. If you wish to extend the return deadline, please contact our customer service with your order number. If the 14-day return period is exceeded, we can offer a discount code equivalent to the product amount.

Christmas gifts purchased from November 1st to December 24th at Arkk Copenhagen can be returned until January 20th, 2025. 

We do not cover the costs of return shipping if the size does not fit, even when using our size guide, as it is only a guideline.

Countries with free returns.
      - Denmark
      - Sweden
      - Germany
      - Belgium
      - Netherlands

 Find more information about returning here.

Please note that returns can take up to 14 business days when using the return label. You will receive an email once the refund has been processed. If you have questions about the return, please contact us with your return tracking number for faster assistance.

We do not accept returns if the products:
      - Do not appear as new/have been used.
      - Do not come in the original packaging.
      - Complaints that haven't been agreed upon with customer service.

Find more information about complaints here.

Exchange:
Unfortunately, we do not have the option to exchange for a different size or model. Therefore, please return your original order and place an order for the desired size or model. If you purchased the shoes at a discount and they are no longer on sale, please contact our customer service before completing your payment.

If you have any questions regarding products, purchases, sizes, or anything else, please don't hesitate to reach out to customer service.